About 4D

Who are 4D?

4D is a 15 year old Canberra based medium sized IT engineering company. From its embryonic beginnings as a project based business primarily in the GIS arena to Defence, 4D has grown its ICT services portfolio into IT infrastructure support and Project Management, and more recently into Service Desk Support and Managed Services. This growth has extended to a national capability across most market verticals.

4D remains a dynamic and agile business that pursues opportunities for continued growth based upon controlled risk, value to be delivered to our customers, and investment in ICT service support across all facets of the business. As a consequence 4D is considered by many of our customers as a tried and proven partner in delivering ICT support aligned to their business needs. This has resulted in most of our relationships where we are considered trusted advisors and our engagements are those as a true partner.

What do we do?

4D is a comprehensive ICT service and support engineering company.

We are able to offer both management and technical leadership in most ICT support functions, including:

  • Infrastructure
  • GIS
  • Managed Services
  • Project Management
  • Training
  • Documentation

4D's services portfolio are highly customisable to match your business needs. 4D is able to provide the services across the spectrum from augmentation of your existing requirements right through to turnkey solutions.

While historically, 4D has been heavily engaged through ICT support to Defence and Government, we have been experiencing significant growth in the Enterprise, SMB and Financial verticals. This demonstrates our customer engagement model, value proposition, and services portfolio are highly valued.

Where do we work?

4D has staff located in Canberra, Melbourne and Sydney. We also have part-time staff located in most capital cities. The key point is 4D has, and will continue to deliver its services nationally. Borders and distance are not an impediment to 4D delivering support to your business.

Given our experience with Defence and Government, 4D is able to provide a range of skilled staff possessing the clearances and access entitlements to work in the most sensitive of business environments.

Given the nature of ICT and the requirement to minimise the impact of the delivery of ICT services and support to the user community, 4D regularly provides support that best fits in with your business requirements. This can mean 24x7 support, scheduling of activities outside of regular work hours, or even on-site or remote support.

What are the benefits of working with 4D?

4D aims to enhance results through better and more efficient ICT service delivery aligned to your business requirements. It encompasses best-practices elements of industry and vertical knowledge, and can provide insight and information while addressing your most important business challenges. 4D's service solutions can help our clients build upon their services and the systems employed to support them.

In summary, partnering with 4D means:

  • Minimising risk and maximising reward
  • On time and on budget project delivery
  • Service excellence
  • Obtaining greater accountability and flexibility
  • Access to expertise through partnership
  • Greater control of service levels and performance
  • Project outputs enhanced by specialist resources
  • Efficiencies through collaborative working
  • Refined budget and implementation management
  • Make best use of staff for specialist and core tasks.

4D's core values

  • Honesty and integrity - From the initial inquiries through to project closure, 4D operates in an open, upfront and honest manner. This includes all aspects of the engagement from pricing through to reporting and communications. This open and collaborative style promotes great relationship building and trust. At all times the customer remains in charge of their business decisions and can make effective business decisions based on the full facts. 4D is willing to share bad and good news, because it is only at this elevated level of partnering that truly outstanding outcomes are achievable. 4D's way is to ensure that the integrity of the company, its services and staff are "beyond reproach". 4D will not compromise on any aspect of trustworthiness, reliability, and creditability. 4D clients have always enjoyed the upfront approach of 4D, and in the national security circles in which 4D travels it is a paramount requirement.
  • Well priced value for money services - 4D is a proudly Australian owned and operated company. Every dollar earnt remains in Australia with a considerable reinvestment back into the growth of our business, staff and services portfolio. This combined with a tight control of operating expenses and frugal business operations means 4D's is able to provide and maintain an excellent value for money price structure. This pricing structure is designed to help build the foundations for a long-term professional engagement. That is why many of our services are fixed price and no 'hidden extras' or exclusions are present. At the end of the day 4D wants every customer to have completed an engagement where they know they have received value for money and will favourably consider 4D for future opportunities.
  • Disciplined, deliberate and intentional - 4D lives by the 6Ps: "Prior Planning and Preparation Prevents Poor Performance". This discipline is the cornerstone of 4D's engagement methodology from concept through to task completion. 4D's engagements are well planned, designed and implemented. Responsibilities and expectations are clearly communicated and confirmed prior to execution. While a structured delivery program backs every engagement 4D ensures the principle of flexibility is not lost in the process.
  • Continual improvement - In today's complex ICT environment remaining as is means you are losing ground. 4D recognises this and has a deliberate program to ensure we continually evolve as individuals and collectively as a business. As individuals 4D provides professional training and certifications, and encourages self development programs and membership.

As a business every opportunity is taken to learn from our customer engagements and identify how we can improve in service delivery, identify industry trends and best practice and seek feedback from our customers on their expectations and requirements from an ICT business. This combination of theoretical and experiential growth and development provides the agility and flexibility to remain responsive to our customers needs.

Ownership of clients' ICT problems - 4D can only declare success where it can be confirmed that our customers are happy and their outcomes have been realised. This means 4D must align closely with our clients' business and be take a leadership position in service delivery and management. Not only for the good times, but even more so when things are not going to plan. These challenges are interpreted by 4D as as opportunities to demonstrate our professionalism and capability. History has proven that irrespective of hurdles that may arise 4D has successfully delivered every project on time, on budget, and to a standard that often exceeds the clients' expectations. This is attributed to 4D taking pride in our work and undertaking a high degree of ownership of the task.

Services

Managed services

4D Managed Services provide IT management to increase network security and stability while lowering the cost of system maintenance and administration. Our Managed services, in the main, provides remote management of client IT systems and can include onsite visits or even continuous onsite presence.

Dynamic businesses are always looking for more innovative ways to gain competitive advantage and increase their operating profits. Significantly, businesses are re-evaluating their value chain to identify their core competencies and are moving towards using Managed Services for profitable growth.

As small and medium-sized organizations become more dependent on information technology and the Internet, they increasingly want features, functionality and security that in the past were available only to large enterprises. However, the expense required to design, deploy, and maintain such an environment is often too great for small and medium-sized organizations. Due to economies of scale, 4D can provide remote IT system management for our smaller clients who can take advantage of the features and benefits that previously were exclusive to large organizations.

Through leveraging the expertise and infrastructure of 4D and applying a comprehensive Managed Services solution, businesses can experience increased IT system uptime, greater satisfaction, and reduced cost of configuration and maintenance of their IT infrastructure. A comprehensive managed services offering provides organizations with year-round, 24-hour remote monitoring, patch management, critical updates, current software platforms, software distribution, backups, anti-virus protection, and spam filtering. Through removing system management and security responsibilities from the businesses' IT staff and by providing end-user support services, businesses can focus more on the strategic needs of their organization as opposed to the daily tasks required to keep their network environment stable.

Having a managed services solution in place not only reduces your costs it will optimize your IT environment while becoming more efficient and mitigating risk by improving the overall efficiency of your IT infrastructure through simplified deployment and configuration, quick problem identification and resolution, and rapid implementation of new technologies.

Your organisation benefits by having just a single point of accountability for all your networking-related issues, at a predictable, fixed fee.

4D's Managed Services Offerings

4D minimises impacts on our clients through proactively managing IT equipment (this includes software) and providing advice to enable the IT system to meet our clients' current and evolving requirements. Please note that 4D's Managed Services covers equipment purchased or leased separately by our clients or equipment purchased or leased (as Hardware As A Service and Software As A Service) through 4D.

Our suite of Managed Services includes the following:

  • System monitoring to ensure optimal performance of the IT system and equipments.This includes the performance of all desktops, laptops (when connected to the client network), servers, printers and switches/routers. It also includes Anti-virus and Back up verification.
  • Incident resolution.4D will Log all Incidents, and proactively and remotely manage their resolution. For all Incidents causing significant disruption to client IT Systems 4D will keep the client informed of the status, the cause of the Incident, actions being taken to resolve it and the expected time of resolution. Incidents which cannot be resolved remotely will be escalated to 4D technicians for resolution on-site or to Third Party Supplier/ Vendor support where appropriate.
  • Service Requests to change the configuration of the system, applications and user accounts.4D will respond promptly to all client service requests to change the configuration of their system, applications and user accounts to meet their changing business requirements.
  • Repair of all faulty IT equipment.4D will ensure disruption to your IT system due to unserviceable equipment is kept to a minimum. As mentioned above this includes equipment purchased or leased separately by the client or leased through 4D.
  • On-site preventive maintenance.4D will proactively maintain our clients' services through regular on-site visits. During these on-site visits 4D will provide routine equipment maintenance, install major software updates and provide advice and assistance to users on the operation of the equipment and the services provided by 4D.
  • Maintenance of client IT equipment documentation.4D will maintain the Asset List, Equipment and IT system configuration and warranty information and update this documentation whenever 4D changes any of the equipments or the configuration.
  • Advice on all aspects of our clients' IT requirements.4D will advise clients to ensure they gain best value for money from their IT systems and that they remain 'fit for purpose.'

4D's Managed Services Approach

4D will work closely with you to fully understand your requirements in order to prepare, plan and design the best solution in support of your business. Using our highly qualified Project Managers, Engineers and Managed Services staff we will align the technical and business requirements to make the transition and ongoing support seamless.

To obtain further information or a free quote on any of these services please contact 4D.

Contact us

Email: info () dddd ! com ! au

Phone: 02 6232 6066

Address: 138 Narrabundah Lane Symonston ACT 2609

Postal address: PO Box 683, Mawson ACT 2607